Can I change, modify or cancel my order?

We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. 

Within 1 hour of placing your order, please reach our customer support if you need to change any order details so that we can assist in making possible changes.

• Contact our support page through the following options

• Click the 'Chat with us' button in the bottom right
• Email us at support@lumivyx.com (24 hour Turn around time)
• Call us at 1-888-351-3043 on weekdays between 6am-3pm EST

• You may change the product variant, quantity and/or shipping address. If the new product variant, quantity and/or shipping address increases the value of the original order, an additional payment or new order will be required; if we don't receive your payment confirmation within 48 hours, we will process the order following the original information. If your order update request decreases the value of the original order, the pricing difference will not be refunded.

• If you cancel some products, your order may no longer be eligible for the promotion/bundled price from our special offers.

If you cancel your order within 1 hour of placing it, you will be held responsible for the shipping and admin fee ($9.95) (if incurred), which is non-refundable.

Cancellation beyond 1 hour after placing an order is not allowed. 

• In case there is any inaccurate or insufficient information, such as an incorrect or inadequate address which prevents us from processing and/or delivering the order, we will notify you via your registered email and we will make a call on your registered number. If we don't hear from you within the specified time, we may need to cancel the order and refund the remaining amount (if any) after deducting all incurred costs of processing and shipping the product(s), depending on the order's state.