We accept all returns of unopened products within 30 days of receiving your order.
- Customers are responsible for the cost of return shipping and are responsible for the package until it reaches our warehouse.
- The product should be in good condition, sealed, and unused
- Always retain the proof of postage and please send us a copy in case your return was approved.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If this didn't answer your question you can:
- Click the 'Chat with us' button in the bottom right
- Or email us at support@lumivyx.com
- Or call us at 1-888-351-3043 weekdays between 6am-3pm EST
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